Privacy Policy

Last updated: 31 May 2026

1. Privacy Policy Overview

This Privacy Policy outlines how BOK AUTOS NI LTD ("we", "us", or "our") collects, uses, discloses, and safeguards your personal information when you visit our website at https://bok-autosni.site/ or use any of our services, including vehicle renting and leasing of cars and light motor vehicles.

By accessing our website or engaging with our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our website or services.

2. Information We Collect

We collect personal information that you provide directly to us when you interact with BOK AUTOS NI LTD through our booking forms, enquiry forms, customer support channels, and other contact points on the website. This may include:

• Identity information – such as your full name, date of birth, and title.
• Contact details – including email address, telephone number, and postal address.
• Driving licence information – such as licence number, issuing country, expiry date, and any information required to verify your eligibility to rent or lease a vehicle.
• Booking and rental details – including vehicle preferences, rental period, collection and return locations, additional driver information, and special requests.
• Communication records – copies of emails, phone call notes, and messages sent via our contact or booking forms.
• Billing and payment-related information – such as billing address and payment confirmations. Payment card details are typically processed directly by secure payment providers and are not stored by us beyond what is necessary for records and compliance.

We may also collect certain technical data automatically when you use our website, such as your IP address, browser type, device information, pages visited, and the date and time of your visit. This information is collected through cookies and similar tracking technologies as described below.

3. Use of Personal Data

Your personal data is used strictly for purposes related to the provision and improvement of our services. In particular, we may use your information to:

• Process and confirm your vehicle rental or leasing bookings.
• Respond to your enquiries and provide customer support.
• Verify your identity and driving eligibility where required.
• Manage your rental contract, including vehicle handover, extensions, and returns.
• Communicate important information such as booking confirmations, reminders, or policy updates.
• Improve the quality, safety, and reliability of our services and website.
• Comply with legal and regulatory obligations applicable to vehicle rental and leasing operations in the United Kingdom.

We do not use your personal information for unsolicited marketing. If we ever wish to send you promotional communications, we will seek your explicit consent in advance, and you will be able to withdraw that consent at any time.

4. Cookies and Tracking

Our website utilizes cookies and similar tracking technologies to enhance user experience, monitor website performance, and optimise our content. Cookies are small text files stored on your device when you visit a website.

We may use cookies for the following purposes:

• Essential cookies – required for the website to function correctly, such as enabling secure login or maintaining your session while completing a booking form.
• Performance and analytics cookies – to understand how visitors interact with our website, which pages are most frequently visited, and how we can improve usability and performance.
• Preference cookies – to remember your settings and preferences, such as preferred language or region, where applicable.

You can control cookies through your browser settings and, where available, through our on-site cookie controls described in our Cookie Policy. Please note that disabling certain cookies may affect the functionality and performance of the website.

5. Data Sharing and Disclosure

We never sell your personal data. We only share your information with trusted third parties when it is necessary for legitimate business purposes, to operate our services, or to comply with legal requirements. These parties may include:

• IT and hosting providers – who support the secure operation of our website, systems, and data storage.
• Payment processors – to securely handle payments related to your rental or leasing agreement.
• Insurance partners – where required to arrange or verify insurance cover for rentals.
• Professional advisers – such as legal or accounting professionals, where reasonably necessary for the management of our business.
• Regulatory authorities and law enforcement – when required to meet legal or regulatory obligations, respond to lawful requests, or protect our rights or the rights of others.

Where we share data with third parties, we take steps to ensure that they only process your information in accordance with our instructions, and with appropriate security and confidentiality safeguards in place.

6. Data Storage and Security

We employ strict technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse, or disclosure. These measures may include:

• Use of secure servers and encrypted connections where appropriate.
• Access controls and authentication procedures, ensuring only authorised personnel within BOK AUTOS NI LTD can access personal data relevant to their role.
• Regular monitoring of our systems and service providers for potential vulnerabilities.
• Internal policies and staff training designed to promote data protection and confidentiality.

While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. We therefore cannot guarantee absolute security, but we are committed to continually reviewing and improving our safeguards.

7. Your Rights

Under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), you may have certain rights in relation to your personal data held by BOK AUTOS NI LTD. These rights can include:

• Right of access – to request confirmation of whether we process your data and to obtain a copy of the personal information we hold about you.
• Right to rectification – to have inaccurate or incomplete personal data corrected.
• Right to erasure – to request deletion of your personal data where there is no longer a valid reason for us to retain it, subject to legal or contractual obligations.
• Right to restriction – to request that we limit the processing of your data in certain circumstances.
• Right to object – to object to processing carried out on the basis of legitimate interests, in which case we will assess your request and stop processing unless we have compelling legitimate grounds to continue.
• Right to data portability – in specific circumstances, to receive your data in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise any of these rights, please contact us using the details set out in the Contact Information section below. We may need to verify your identity before fulfilling your request. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you have concerns about how we handle your personal data.

8. Retention of Data

We retain personal information only for as long as is necessary to fulfil the purposes described in this Privacy Policy, including to:

• Provide and manage your vehicle rental or leasing services.
• Maintain accurate business and financial records.
• Comply with legal, regulatory, and tax obligations.
• Resolve disputes and enforce our agreements.

When your personal data is no longer required for these purposes, we will either securely delete or anonymise it so that it can no longer be associated with you.

9. Children’s Privacy

Our website and services are not intended for use by individuals under the age of 18, and we do not knowingly collect personal information from minors. If you are a parent or guardian and believe that a child under 18 has provided us with personal data, please contact us using the details below so that we can take appropriate action, including deletion of the information where applicable.

10. International Data Transfers

BOK AUTOS NI LTD is based in the United Kingdom. In some cases, your personal data may be transferred to and processed in countries outside the UK where our service providers or partners are located. When such transfers occur, we take steps to ensure that adequate safeguards are in place to protect your privacy rights, such as:

• Using service providers located in countries that have been deemed to provide an adequate level of data protection by the UK government; or
• Implementing appropriate contractual protections, such as standard contractual clauses or equivalent mechanisms recognised under data protection law.

By using our website and services, you acknowledge that such international data transfers may occur in connection with the purposes described in this Privacy Policy.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, operational needs, or legal and regulatory requirements. Any updates will be posted on this page with a revised "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Material changes may also be communicated to you directly where appropriate and feasible.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the way BOK AUTOS NI LTD handles your personal data, please contact us using the details below:

• Email
  [email protected]
• Telephone
  +44 20 7353 6170
• Postal address
  BOK AUTOS NI LTD
  51 Terrenew Road
  Dungannon, Co. Tyrone
  United Kingdom, BT70 3AB

When contacting us about your data protection rights, please provide sufficient information for us to identify you and understand your request. We aim to respond without undue delay and in accordance with applicable legal timeframes.